phone

747-7000

Please dial this number during business hours for routine questions and maintenance requests. For After Hour Emergencies such as no heat in Winter, a serious plumbing leak, an inoperable toilet when you have only one bathroom, no electricity or lockout service please call 747-7000. You will be prompted to press 1 to reach the emergency mailbox and a technician will be alerted.

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• Rent is due on the 1st
• The grace period is 5 days
• On the morning of the 6th…whether it is a regular business day or not…a late charge equal to 10% of the monthly rental amount will be charged to your account.  This amount must be paid with your rent payment.
• On the 11th of each month, legal action is taken on all delinquent rents.
• Post-dated checks are not accepted.
• For your convenience, rent drop boxes are located by the caboose and in front of the leasing office.
• Visa, MasterCard and Discover are accepted.
• You may pay your rent on line with your Master Card, Discover or Visaat bigredcaboose.com.
• PERSONAL CHECKS ARE NOT ACCEPTED AFTER THE 5TH!  If you submit a personal check after the 5th, it will be returned to you.

Write your address on your check or money order!

BREAKING A LEASE
If a resident, who is contracted under a first 12-month lease at Willow Creek Crossing, breaks the lease: the resident owes rent until the end of the lease term or until the apartment is re-rented; the resident owes as damages, a pro-rated reconditioning fee, for the re-preparation of the apartment, based on the number of months left on the lease; the resident will forfeit the entire security deposit and the resident may not apply the security deposit against rental payments. (Reference Article 5 of the lease agreement)

CANCELLING A RENEWAL LEASE
If a resident has occupied an apartment for more than 12 months and is contracted under a Renewal Lease, the lease may be cancelled upon the following conditions: the resident must give a minimum 30-Day Notice, in writing, and must vacate the apartment on or before the day given on the 30-Day notice; the resident owes a Lease Cancellation Fee, equal to one month’s rent; Security Deposits are refundable less damages; all charges on account must be paid in full upon vacating the apartment.  Upon receipt of these payments, and assuming there is no default under the lease, resident will be released of any further obligation for rent beyond the last day given on the 30 Day Notice.

JOB TRANSFER CLAUSE
(Article 19)  Provided Resident has occupied the Apartment for at least six (6) months, if his employer named on the application for occupancy requires him to be transferred to a new place of employment beyond a fifty mile radius of the Apartment community, then Resident may terminate this lease prior to its regular termination date by serving notice upon Lessor not less than forty-five (45) days prior to the date for surrender of the Apartment, together with a letter from Resident's employer stating the Resident is required, as a condition of his employment, to move.   In such event, this lease shall terminate forty-five (45) days from the date such notice is received by Lessor.  The deposit is refundable, less damages.  A pro-rated reconditioning fee, for the re-preparation of the apartment, based on the number of months left on the lease, will be charged as damages, unless the resident is in a renewal lease.

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